Emergency 911 Call Taker – Frontline Support & Coordination

National Public Safety Careers; Nashville (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Enigma, GA. The role involves handling emergency calls, confirming locations, and documenting details for dispatch teams. Training and potential certifications are required for operational readiness.

Candidates should have strong listening and typing skills, clear communication, and the ability to follow structured procedures. Availability may include rotating shifts and after-hours depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Enigma, GA. The role involves handling emergency calls, confirming locations, and documenting details for dispatch teams. Training and potential certifications are required for operational readiness.

Candidates should have strong listening and typing skills, clear communication, and the ability to follow structured procedures. Availability may include rotating shifts and after-hours depending on staffing needs.