Emergency Call Taker — 911 Support with Benefits

National Public Safety Careers; Bethlehem (GA); On-site; USD 30,000 - 50,000; Part time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers in Bethlehem, GA. You will handle emergency and nonemergency calls, confirm locations, and document details for dispatch teams. The role requires calm, clear communication and adherence to structured procedures.

Successful candidates typically have a high school diploma or equivalent and may bring prior customer service or public safety experience. Training will cover call-taking and certifications with potential for varied shifts.

Qualifications

• Strong listening comprehension and rapid, accurate typing.
• Clear verbal communication with calm under pressure.
• Ability to follow structured procedures in high-stress environments.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear communication

Procedural following

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks dedicated 911 Call Takers in Bethlehem, GA. You will handle emergency and nonemergency calls, confirm locations, and document details for dispatch teams. The role requires calm, clear communication and adherence to structured procedures.

Successful candidates typically have a high school diploma or equivalent and may bring prior customer service or public safety experience. Training will cover call-taking and certifications with potential for varied shifts.