911 Call Taker — Emergency Communications Pro

National Public Safety Careers; Pinecrest (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Ongoing training

Job summary

National Public Safety Careers seeks 911 Call Takers to support Pinecrest, CA. You will handle emergency and nonemergency lines, verify locations, and document details into dispatch systems while following established procedures.

Applicants typically hold a high school diploma and demonstrate strong listening, typing, and communication skills; training and certifications are provided. Shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent is required or recognized.
• Previous customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Candidates should have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers to support Pinecrest, CA. You will handle emergency and nonemergency lines, verify locations, and document details into dispatch systems while following established procedures.

Applicants typically hold a high school diploma and demonstrate strong listening, typing, and communication skills; training and certifications are provided. Shifts may include nights, weekends, and overtime.