Emergency Call Taker — Frontline Public Safety

Public Safety Dispatch Network; Lone Pine (CA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Lone Pine seeks 911 Call Takers to be the first contact for emergencies. You will ask focused questions, confirm the incident location, and document information for responders coordinating the response.

Call-taking may be separate from radio dispatch or combined; training and certifications are required. Roles may include rotating shifts, nights, weekends, holidays, and overtime, with attention to privacy and accurate entry into dispatch software.

Qualifikationen

• High school diploma or equivalent commonly required.
• Customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening

Typing

Verbal communication

Ausbildung

High school diploma

Tools

Dispatch software

Jobbeschreibung

Public Safety Dispatch Network in Lone Pine seeks 911 Call Takers to be the first contact for emergencies. You will ask focused questions, confirm the incident location, and document information for responders coordinating the response.

Call-taking may be separate from radio dispatch or combined; training and certifications are required. Roles may include rotating shifts, nights, weekends, holidays, and overtime, with attention to privacy and accurate entry into dispatch software.