Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Vandalia (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Vandalia, IL seeks skilled 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for responders.

The role may require rotating shifts, nights, weekends, and overtime, with training and certifications provided. A high school diploma or equivalent and strong listening/typing/communication are essential.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening, typing, and clear verbal communication skills.
• Experience in customer service helpful; dispatch experience is a plus.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and situation.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Assist callers with essential instructions only after training.

Skills

Active listening

Typing

Verbal communication

Multitasking

Education

High school diploma or equivalent

Tools

Call/dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Vandalia, IL seeks skilled 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for responders.

The role may require rotating shifts, nights, weekends, and overtime, with training and certifications provided. A high school diploma or equivalent and strong listening/typing/communication are essential.