Emergency 911 Call Taker & Dispatch Support

Public Safety Dispatch Network; Louisville (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Louisville, IL is seeking 911 Call Takers to handle emergency lines, verify incident locations, and document information for dispatch coordination. The role requires a high school diploma or equivalent and strong listening, typing, and communication skills.

Successful candidates should be able to follow structured procedures, participate in training, and work various shifts including nights and weekends as needed.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Public safety experience helpful

Job description

Public Safety Dispatch Network in Louisville, IL is seeking 911 Call Takers to handle emergency lines, verify incident locations, and document information for dispatch coordination. The role requires a high school diploma or equivalent and strong listening, typing, and communication skills.

Successful candidates should be able to follow structured procedures, participate in training, and work various shifts including nights and weekends as needed.