Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Danville (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime compensation

Professional training

Job summary

Emergency Telecommunicator Services in Vermilion, IL is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You will gather critical information, verify locations, and coordinate multiple channels in a fast-paced environment.

Applicants should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to stay organized under pressure.

Qualifications

• High school diploma or GED required; some agencies may seek prior experience or certifications.
• Strong typing, listening, and clear communication are essential for accurate records.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the served area.
• Confirm addresses, callback numbers, and incident details with callers.
• Assess priority and relay information to responders per protocol.
• Enter incident data into dispatch systems and coordinate responders.
• Monitor radio traffic and update personnel as situations evolve.
• Provide caller instructions within training limits and maintain records.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Info organization

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services in Vermilion, IL is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You will gather critical information, verify locations, and coordinate multiple channels in a fast-paced environment.

Applicants should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to stay organized under pressure.