911 Call Taker - Critical Emergency Support (24/7)

Public Safety Dispatch Network; Hellier (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hellier, KY seeks 911 Call Takers to respond to emergencies by gathering critical details, confirming locations, and entering information into dispatch software.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication; training and certifications are provided, with possible rotating shifts and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication required; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Hellier, KY seeks 911 Call Takers to respond to emergencies by gathering critical details, confirming locations, and entering information into dispatch software.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication; training and certifications are provided, with possible rotating shifts and overtime.