Emergency Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Lost Creek (KY); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Public Safety Dispatch Network in Lost Creek, KY seeks dedicated 911 Call Takers to receive emergency calls, verify locations, and document details for dispatch. You will use call-processing software and follow structured questions to determine urgency, guiding responders efficiently.

Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow established procedures and training requirements.

Qualifications

• High school diploma or recognized equivalent is required.
• Previous customer service, telephone support, or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening

Typing

Verbal communication

Procedural adherence

Formation

High school diploma

Outils

Call-processing software

Description du poste

Public Safety Dispatch Network in Lost Creek, KY seeks dedicated 911 Call Takers to receive emergency calls, verify locations, and document details for dispatch. You will use call-processing software and follow structured questions to determine urgency, guiding responders efficiently.

Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow established procedures and training requirements.