Emergency Call Taker - 24/7 Crisis Support

National Public Safety Careers; Ceresco (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers in Ceresco, MI is seeking 911 Call Taker opportunities. Call Takers are the first point of contact for emergencies, asking targeted questions, confirming locations, and documenting details for responders.

The role may involve rotating shifts. A high school diploma or equivalent is required, with strong listening, accurate typing, and clear verbal communication essential for success.

Qualifications

• Strong listening and comprehension skills required.
• Accurate typing and clear verbal communication needed.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma

Job description

National Public Safety Careers in Ceresco, MI is seeking 911 Call Taker opportunities. Call Takers are the first point of contact for emergencies, asking targeted questions, confirming locations, and documenting details for responders.

The role may involve rotating shifts. A high school diploma or equivalent is required, with strong listening, accurate typing, and clear verbal communication essential for success.