Emergency 911 Call Taker: Calm Voice, Quick Thinker

Regional 911 Intake Solutions; Ohiopyle (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Ohiopyle, PA to handle emergency and nonemergency calls with professionalism. The role emphasizes accuracy, calm communication, and the ability to follow established procedures.

Responsibilities include verifying locations, gathering caller information, and entering data into dispatch systems while maintaining privacy and safety guidelines. Training and certifications will shape day-to-day duties and shifts.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accuracy in typing needed.
• Excellent verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information to appropriate dispatch function promptly.
• Provide pre-arrival instructions within training scope.
• Use language-access resources when needed.
• Protect caller privacy and confidential information.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Ohiopyle, PA to handle emergency and nonemergency calls with professionalism. The role emphasizes accuracy, calm communication, and the ability to follow established procedures.

Responsibilities include verifying locations, gathering caller information, and entering data into dispatch systems while maintaining privacy and safety guidelines. Training and certifications will shape day-to-day duties and shifts.