Emergency 911 Call Taker — Start Your Public Safety Career

National Public Safety Careers; Mayfield (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Retirement Contributions

Paid Leave

Job summary

National Public Safety Careers in Mayfield, KY is recruiting 911 Call Takers to handle incoming emergency calls, verify locations, and document details for dispatch. Training and certifications are provided, with shifts that may include nights and weekends based on agency needs.

Candidates should demonstrate strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Employment offers opportunities for growth in public-safety communications.

Qualifications

• High school diploma or recognized equivalent; dispatch experience may be preferred but not required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma

Job description

National Public Safety Careers in Mayfield, KY is recruiting 911 Call Takers to handle incoming emergency calls, verify locations, and document details for dispatch. Training and certifications are provided, with shifts that may include nights and weekends based on agency needs.

Candidates should demonstrate strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Employment offers opportunities for growth in public-safety communications.