Emergency 911 Call Taker – Pulaski, IA

Regional 911 Intake Solutions; Town of Pulaski (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Pulaski is seeking 911 Call Takers to assist with emergency communications. You will answer calls, confirm locations, document details in dispatch systems, and relay information to the appropriate units. Training and certification are required.

Work may involve rotating shifts to maintain 24/7 coverage, including nights and weekends. A high school diploma and strong listening, typing, and verbal communication skills are essential.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Pulaski is seeking 911 Call Takers to assist with emergency communications. You will answer calls, confirm locations, document details in dispatch systems, and relay information to the appropriate units. Training and certification are required.

Work may involve rotating shifts to maintain 24/7 coverage, including nights and weekends. A high school diploma and strong listening, typing, and verbal communication skills are essential.