Emergency Communications Dispatcher

Public Safety Dispatch Network; Esperanza (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking a dedicated dispatcher in Dell City, TX to handle emergency and nonemergency calls. You will verify locations, gather caller information, and follow structured call-processing procedures to determine urgency.

The role requires strong listening skills, fast and accurate typing, and excellent verbal communication. Training will cover call-taking and certifications, with potential for 24/7 staffing.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certifications.

Skills

Active listening

Typing speed

Clear verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking a dedicated dispatcher in Dell City, TX to handle emergency and nonemergency calls. You will verify locations, gather caller information, and follow structured call-processing procedures to determine urgency.

The role requires strong listening skills, fast and accurate typing, and excellent verbal communication. Training will cover call-taking and certifications, with potential for 24/7 staffing.