Emergency 911 Call Taker - 24/7 Critical Response

Public Safety Dispatch Network; Staples (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Staples, TX seeks 911 Call Takers to answer emergency lines, verify locations, and document details for responders. You will work with approved questions, confirm caller information, and enter data into dispatch software, supporting rapid, accurate incident handling.

Applicants typically hold a high school diploma or equivalent; prior customer service or call-center experience is helpful though not mandatory.

Qualifications

• Must have a high school diploma or recognized equivalent.
• Customer service or call-center experience helpful but not mandatory.
• Ability to follow structured procedures and assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

HS diploma or equivalent

Tools

Dispatch software

Call-processing systems

Job description

Public Safety Dispatch Network in Staples, TX seeks 911 Call Takers to answer emergency lines, verify locations, and document details for responders. You will work with approved questions, confirm caller information, and enter data into dispatch software, supporting rapid, accurate incident handling.

Applicants typically hold a high school diploma or equivalent; prior customer service or call-center experience is helpful though not mandatory.