Emergency 911 Call Taker: Fast, Calm Critical Response

Public Safety Dispatch Network; Kingsland (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Kingsland, TX. You will be among the first point of contact for emergencies, asking focused questions and documenting details for responders. Training and strict procedures guide every step of the process.

Candidates should have a high school diploma or equivalent and may bring prior customer service or call-center experience. Roles require the ability to manage sensitive information and work varied shifts in a 24/7 environment.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-handling experience is helpful.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Identify urgency using approved questions and document accurately in the system.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and policy.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Kingsland, TX. You will be among the first point of contact for emergencies, asking focused questions and documenting details for responders. Training and strict procedures guide every step of the process.

Candidates should have a high school diploma or equivalent and may bring prior customer service or call-center experience. Roles require the ability to manage sensitive information and work varied shifts in a 24/7 environment.