Emergency 911 Call Taker — 24/7 Dispatch Center

Public Safety Dispatch Network; Hebbronville (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hebbronville, TX is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and route information to the responders.

This role may involve rotating shifts, nights, weekends, and overtime. Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide essential pre-arrival instructions within training.

Job description

Public Safety Dispatch Network in Hebbronville, TX is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and route information to the responders.

This role may involve rotating shifts, nights, weekends, and overtime. Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided.