Emergency 911 Call Taker - Start a Critical Service Career

Public Safety Dispatch Network; Harker Heights (TX); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network seeks a meticulous 911 Call Taker in Harker Heights, TX. You will listen to callers, gather essential details, and document information for responders using approved questions and dispatch software.

The role requires strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and background checks are part of the process, with rotating shifts common in this field.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and clear communication skills.
• Experience in customer service or public safety is a plus.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Accurate typing

Verbal communication

Structured procedures

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Public Safety Dispatch Network seeks a meticulous 911 Call Taker in Harker Heights, TX. You will listen to callers, gather essential details, and document information for responders using approved questions and dispatch software.

The role requires strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and background checks are part of the process, with rotating shifts common in this field.