911 Dispatch: Emergency Communications Operator (24/7)

National Public Safety Careers; Kingsville (TX); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Descripción de la vacante

National Public Safety Careers is seeking 911 Call Takers for our Kingsville, TX program. You will answer emergency calls, confirm location, collect caller information, and document details using approved dispatch software.

The role supports 24/7 operations with rotating shifts. Requirements include a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures; training and background checks apply.

Formación

• High school diploma or GED or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and pass required assessments.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Educación

High school diploma or GED

Herramientas

Dispatch software

Descripción del empleo

National Public Safety Careers is seeking 911 Call Takers for our Kingsville, TX program. You will answer emergency calls, confirm location, collect caller information, and document details using approved dispatch software.

The role supports 24/7 operations with rotating shifts. Requirements include a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures; training and background checks apply.