Emergency 911 Call Taker & Dispatcher (Critical Response)

National Public Safety Careers; Peachland (NC); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers in Peachland, NC seeks 911 Call Takers to join a public safety communications team. You will answer incoming calls, verify locations, and enter details into dispatch software.

Roles may involve shift work and ongoing training. Strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures are essential for success.

Qualifications

• High school diploma or equivalent required
• Experience in customer service, telephone support, or public safety may help
• Strong listening comprehension, accurate typing, and clear verbal communication
• Ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Peachland, NC seeks 911 Call Takers to join a public safety communications team. You will answer incoming calls, verify locations, and enter details into dispatch software.

Roles may involve shift work and ongoing training. Strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures are essential for success.