911 Call Taker — Essential Emergency Communications

National Public Safety Careers; Sophia (NC); In loco; USD 38.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

National Public Safety Careers in Sophia, NC seeks 911 Call Takers to support emergency communications operations. You will answer calls, verify locations, and document critical information for dispatch teams, ensuring accurate handoffs and timely responses.

Candidates should meet basic requirements and be prepared to train and certify for the role, with shifts that may include nights, weekends, and holidays as needed.

Competenze

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descrizione del lavoro

National Public Safety Careers in Sophia, NC seeks 911 Call Takers to support emergency communications operations. You will answer calls, verify locations, and document critical information for dispatch teams, ensuring accurate handoffs and timely responses.

Candidates should meet basic requirements and be prepared to train and certify for the role, with shifts that may include nights, weekends, and holidays as needed.