911 Call Taker — Emergency Communications Specialist

Public Safety Dispatch Network; Beverly (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Beverly, WV, is seeking 911 Call Takers to be the first point of contact for emergencies and to document essential details for responders.

You will ask focused questions, confirm locations, and ensure accurate data entry into dispatch software while coordinating with the appropriate teams. Training and certifications are required for new hires, with a shift pattern that may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills are emphasized.
• Clear verbal communication is essential for success.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Beverly, WV, is seeking 911 Call Takers to be the first point of contact for emergencies and to document essential details for responders.

You will ask focused questions, confirm locations, and ensure accurate data entry into dispatch software while coordinating with the appropriate teams. Training and certifications are required for new hires, with a shift pattern that may include nights, weekends, and overtime.