Emergency 911 Call Taker — 24/7 Response Team

National Public Safety Careers; Eufaula (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

911 Call Taker opportunities in Louisville, AL offer an essential role in public safety. Call Takers answer emergency lines, confirm locations, and document details for responders. Some centers separate call taking from dispatch, while others train for both functions.

This vacancy outlines duties, requirements, and the training path. Candidates typically need a high school diploma and strong listening, typing, and clear communication; background checks and certification timelines apply.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Experience in customer service, telephone support or public safety helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

911 Call Taker opportunities in Louisville, AL offer an essential role in public safety. Call Takers answer emergency lines, confirm locations, and document details for responders. Some centers separate call taking from dispatch, while others train for both functions.

This vacancy outlines duties, requirements, and the training path. Candidates typically need a high school diploma and strong listening, typing, and clear communication; background checks and certification timelines apply.