Emergency 911 Call Taker — Dispatch & Help

National Public Safety Careers; Town of Trego (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Wisconsin. Duties include taking emergency and nonemergency calls, confirming incident details, and documenting information for dispatch coordination.

The role emphasizes listening, accurate typing, and clear verbal communication, with training and certification required. Applicants should be prepared for structured procedures and adherence to privacy and security standards.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Wisconsin. Duties include taking emergency and nonemergency calls, confirming incident details, and documenting information for dispatch coordination.

The role emphasizes listening, accurate typing, and clear verbal communication, with training and certification required. Applicants should be prepared for structured procedures and adherence to privacy and security standards.