Emergency 911 Call Taker – Start a Public Safety Career

National Public Safety Careers; Hortonville (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

National Public Safety Careers seeks 911 Call Takers for Hortonville, WI. You will handle emergency and nonemergency calls, verify locations, and document critical data to support dispatchers. Training and certification will follow structured procedures.

Requirements typically include a high school diploma, strong listening skills, accurate data entry, and clear verbal communication. Candidates should be prepared for assessments and background checks as part of the intake process.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and data-entry skills are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening

Data entry accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers for Hortonville, WI. You will handle emergency and nonemergency calls, verify locations, and document critical data to support dispatchers. Training and certification will follow structured procedures.

Requirements typically include a high school diploma, strong listening skills, accurate data entry, and clear verbal communication. Candidates should be prepared for assessments and background checks as part of the intake process.