911 Call Taker Emergency Communications Specialist

Public Safety Dispatch Network; Suring (WI); In loco; USD 38.000 - 62.000; Tempo pieno

Descrizione del lavoro

Public Safety Dispatch Network in Wisconsin seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for responders. You will use approved questions to assess urgency and coordinate with dispatch teams.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures in a fast-paced, 24-hour environment.

Competenze

• High school diploma or recognized equivalent is required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as required.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify urgency and document details.
• Enter information into call-processing or dispatch software.
• Forward incident details promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Conoscenze

Active listening

Typing speed

Verbal communication

Formazione

High school diploma or equivalent

Strumenti

Dispatch software

Descrizione del lavoro

Public Safety Dispatch Network in Wisconsin seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for responders. You will use approved questions to assess urgency and coordinate with dispatch teams.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures in a fast-paced, 24-hour environment.