911 Call Taker — Fast-Paced Public Safety Support

Public Safety Dispatch Network; Town of Wautoma (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Wisconsin is seeking 911 Call Takers to respond to emergencies, gather critical details, and input information into dispatch software. This role involves answering calls, confirming locations, and guiding callers with calm, clear instructions.

Applicants typically have a high school diploma and strong listening, typing, and verbal communication skills. Shifts may include nights and weekends; training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent. Strong listening and communication abilities are essential.
• Experience in customer service or public safety is helpful but not required.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural following

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Wisconsin is seeking 911 Call Takers to respond to emergencies, gather critical details, and input information into dispatch software. This role involves answering calls, confirming locations, and guiding callers with calm, clear instructions.

Applicants typically have a high school diploma and strong listening, typing, and verbal communication skills. Shifts may include nights and weekends; training and certifications are provided.