911 Call Taker — Launch a Career in Emergency Communications

Public Safety Dispatch Network; Tisch Mills (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Training

Job summary

Public Safety Dispatch Network in Tisch Mills, Wisconsin seeks 911 Call Takers to handle emergency calls, verify locations, and document details for responders. You will use approved questions and software, provide pre-arrival instructions, and help callers stay focused while you gather essential information.

Candidates typically have a high school diploma or equivalent and strong listening, typing, and verbal skills, with adherence to procedures and privacy rules.

Qualifications

• High school diploma or recognized equivalent
• Strong listening comprehension
• Accurate typing
• Clear verbal communication
• Ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Tisch Mills, Wisconsin seeks 911 Call Takers to handle emergency calls, verify locations, and document details for responders. You will use approved questions and software, provide pre-arrival instructions, and help callers stay focused while you gather essential information.

Candidates typically have a high school diploma or equivalent and strong listening, typing, and verbal skills, with adherence to procedures and privacy rules.