Emergency 911 Call Taker: Start a Public Service Career

National Public Safety Careers; New Berlin (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is assisting in listing 911 Call Taker opportunities in New Berlin, Wisconsin. The role involves handling emergency calls, confirming locations, and documenting details for dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills; prior dispatch experience is helpful but not always required. Training will cover call-taking and pre-arrival instructions.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful.
• Strong listening, accurate typing and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is assisting in listing 911 Call Taker opportunities in New Berlin, Wisconsin. The role involves handling emergency calls, confirming locations, and documenting details for dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills; prior dispatch experience is helpful but not always required. Training will cover call-taking and pre-arrival instructions.