Vital 911 Call Taker - Start Your Public Safety Career

Regional 911 Intake Solutions; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Florence, South Carolina, is seeking a dedicated 911 Call Taker to handle emergency and nonemergency lines. The role focuses on confirming locations, collecting caller details, and entering data into dispatch software, with strict adherence to procedures and certifications.

Candidates should be prepared for shift work, potential nights or weekends, and training requirements. Employment type and salary details are dependent on the official vacancy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Florence, South Carolina, is seeking a dedicated 911 Call Taker to handle emergency and nonemergency lines. The role focuses on confirming locations, collecting caller details, and entering data into dispatch software, with strict adherence to procedures and certifications.

Candidates should be prepared for shift work, potential nights or weekends, and training requirements. Employment type and salary details are dependent on the official vacancy.