911 Call Taker – Frontline Emergency Communications

National Public Safety Careers; Woodstown (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

National Public Safety Careers in Woodstown, NJ is seeking dedicated 911 Call Takers to be the first point of contact during emergencies. You will gather essential information and relay it to responders with accuracy and composure.

Responsibilities include answering calls, confirming locations and caller’s details, and entering data into dispatch software. Training is provided to ensure you follow established procedures and deliver critical pre-arrival guidance.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension.
• Accurate typing ability.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Woodstown, NJ is seeking dedicated 911 Call Takers to be the first point of contact during emergencies. You will gather essential information and relay it to responders with accuracy and composure.

Responsibilities include answering calls, confirming locations and caller’s details, and entering data into dispatch software. Training is provided to ensure you follow established procedures and deliver critical pre-arrival guidance.