911 Emergency Call Taker — Critical Public Safety Role

Regional 911 Intake Solutions; Corning (CA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Tehama, CA is seeking 911 Call Taker opportunities. You will answer emergency and nonemergency lines, confirm locations, and document details for dispatch coordination.

Training and certifications govern Pre-arrival instructions and access to essential resources. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call-center experience is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Tehama, CA is seeking 911 Call Taker opportunities. You will answer emergency and nonemergency lines, confirm locations, and document details for dispatch coordination.

Training and certifications govern Pre-arrival instructions and access to essential resources. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.