Emergency 911 Call Taker — Calm, Precise Help

National Public Safety Careers; Palermo (ME); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in Palermo, Maine. You will listen, ask focused questions, confirm locations, and document information to support emergency response.

The role may involve rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is required, with prior customer service or public safety experience helpful; training and certifications will follow.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may be helpful; some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Customer service experience

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in Palermo, Maine. You will listen, ask focused questions, confirm locations, and document information to support emergency response.

The role may involve rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is required, with prior customer service or public safety experience helpful; training and certifications will follow.