Impactful 911 Call Taker — Palermo, ME Emergency Ops

National Public Safety Careers; Belfast (ME); On-site; USD 35,000 - 55,000; Full time

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker in Palermo, ME. This role involves handling emergency and nonemergency lines, verifying incident details, and entering data into dispatch software while following structured procedures and training guidelines.

Applicants should be prepared for high-stress situations, strong listening skills, and precise verbal communication. Training, background checks, and ongoing assessments are part of the process.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Tools

Typing speed

Active listening

Verbal communication

Following procedures

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker in Palermo, ME. This role involves handling emergency and nonemergency lines, verifying incident details, and entering data into dispatch software while following structured procedures and training guidelines.

Applicants should be prepared for high-stress situations, strong listening skills, and precise verbal communication. Training, background checks, and ongoing assessments are part of the process.