Emergency Call Taker - Help in Parsonsfield

National Public Safety Careers; Parsonsfield (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers in Parsonsfield, Maine to be the first point of contact for emergencies, gather essential details, confirm locations, and document information for responders.

Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training, eligibility checks, and certifications are provided; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required; dispatch experience may be helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking 911 Call Takers in Parsonsfield, Maine to be the first point of contact for emergencies, gather essential details, confirm locations, and document information for responders.

Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training, eligibility checks, and certifications are provided; shifts may include nights, weekends, and overtime.