911 Call Taker: Calm, Precise Emergency Support

National Public Safety Careers; Holden (ME); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers in Holden, ME, is seeking 911 Call Takers to support emergency communications. You will respond to calls, verify locations, and document details to guide responders. Training and certification are provided; shifts may include nights, weekends, and overtime.

Candidates typically have a high school diploma, good listening and typing skills, and the ability to follow procedures. Prior customer service or public safety experience is helpful but not required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures; assessments may vary by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Holden, ME, is seeking 911 Call Takers to support emergency communications. You will respond to calls, verify locations, and document details to guide responders. Training and certification are provided; shifts may include nights, weekends, and overtime.

Candidates typically have a high school diploma, good listening and typing skills, and the ability to follow procedures. Prior customer service or public safety experience is helpful but not required.