Emergency Communications Specialist — 911 Call Taker (24/7)

National Public Safety Careers; McGrath (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for positions in MC Grath, MN. Call takers are the first point of contact for emergencies, asking focused questions and documenting details for responders.

Roles may involve rotating shifts, nights, weekends, and overtime as needed. Training and certifications are required to perform call-taking duties and use dispatch software.

Qualifications

• High school diploma or equivalent required; relevant experience helpful.
• Strong listening, typing, and clear verbal communication are essential.
• Ability to follow structured procedures and perform under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for positions in MC Grath, MN. Call takers are the first point of contact for emergencies, asking focused questions and documenting details for responders.

Roles may involve rotating shifts, nights, weekends, and overtime as needed. Training and certifications are required to perform call-taking duties and use dispatch software.