Emergency 911 Call Taker – Fast-Paced Public Safety Role

Public Safety Dispatch Network; Sumner (IA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Sumner, IA is seeking 911 Call Takers to be the first point of contact for emergency situations. You will ask focused questions, confirm location, and document details for responders, operating in centers that may handle call taking or radio dispatch.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication, with a high school diploma or equivalent; prior customer service or public safety exposure is helpful.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are required or desirable.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing

Education

High school diploma

Job description

Public Safety Dispatch Network in Sumner, IA is seeking 911 Call Takers to be the first point of contact for emergency situations. You will ask focused questions, confirm location, and document details for responders, operating in centers that may handle call taking or radio dispatch.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication, with a high school diploma or equivalent; prior customer service or public safety exposure is helpful.