Emergency Call Taker - 24/7 Crisis Communications

Public Safety Dispatch Network; Templeton (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Templeton, IA. You will be the first contact for callers reporting emergencies, ask focused questions, confirm where help is needed, and document information for response coordination.

Typical shifts may include rotating schedules with nights, weekends, and holidays. A high school diploma or equivalent is required, and strong listening, typing accuracy, clear verbal communication, and the ability to follow procedures are expected;

Qualifications

• High school diploma or equivalent is required or recognized.
• Strong listening skills and the ability to understand caller needs.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures and guidelines during calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance and pre-arrival instructions within training.
• Use language-access and accessibility resources when needed.
• Complete required assessments and background checks as part of hiring.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Templeton, IA. You will be the first contact for callers reporting emergencies, ask focused questions, confirm where help is needed, and document information for response coordination.

Typical shifts may include rotating schedules with nights, weekends, and holidays. A high school diploma or equivalent is required, and strong listening, typing accuracy, clear verbal communication, and the ability to follow procedures are expected;