Emergency 911 Call Taker — Be the First to Help

National Public Safety Careers; Richland Township (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Richland, IA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details in dispatch software.

Employees may train for radio dispatch and call-taking functions, with shifts including nights and weekends as needed. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to dispatch promptly and aid caller understanding.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Richland, IA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details in dispatch software.

Employees may train for radio dispatch and call-taking functions, with shifts including nights and weekends as needed. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures.