Emergency 911 Call Taker — Be First to Help

Public Safety Dispatch Network; Saint Charles (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Saint Charles, IA is seeking 911 Call Taker opportunities. You will answer emergency calls, confirm incident locations, and document information to support responders. Training and certification are required, with potential rotating shifts and overtime.

Candidates typically need a high school diploma, strong listening, accurate typing, and clear verbal communication. Some vacancies accept applicants without dispatch experience; successful hires complete

Qualifications

• Strong listening, comprehension and clear verbal communication are required.
• Accurate typing and the ability to follow structured procedures are essential.
• Some vacancies accept applicants without dispatch experience; training and assessments are provided.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify urgency and nature of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Provide pre-arrival instructions within training scope

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Saint Charles, IA is seeking 911 Call Taker opportunities. You will answer emergency calls, confirm incident locations, and document information to support responders. Training and certification are required, with potential rotating shifts and overtime.

Candidates typically need a high school diploma, strong listening, accurate typing, and clear verbal communication. Some vacancies accept applicants without dispatch experience; successful hires complete