Emergency 911 Call Taker: Start an Impactful Career

Regional 911 Intake Solutions; Zoar (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Regional 911 Intake Solutions in Zoar, OH is seeking dedicated 911 Call Takers to handle incoming emergency and nonemergency calls. You will verify locations, collect callback information, and document critical details using approved questions and dispatch software.

Training and certifications are required to perform pre-arrival instructions and coordinate with responders. Applicants typically need a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and following structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Zoar, OH is seeking dedicated 911 Call Takers to handle incoming emergency and nonemergency calls. You will verify locations, collect callback information, and document critical details using approved questions and dispatch software.

Training and certifications are required to perform pre-arrival instructions and coordinate with responders. Applicants typically need a high school diploma or equivalent and strong listening, typing, and verbal communication skills.