Emergency 911 Call Taker — Calm, Precise Critical Help

Regional 911 Intake Solutions; Clarence (LA); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Clarence, LA is seeking 911 Call Takers to handle emergency and non-emergency calls, confirm locations, and relay information to dispatch teams. You will work within structured procedures, using approved questions to assess urgency and ensure accurate data entry.

Successful candidates typically have a high school diploma or equivalent, strong listening, typing, and communication skills, and familiarity with call-processing or dispatch software.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service, telephone support, or public safety is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Clarence, LA is seeking 911 Call Takers to handle emergency and non-emergency calls, confirm locations, and relay information to dispatch teams. You will work within structured procedures, using approved questions to assess urgency and ensure accurate data entry.

Successful candidates typically have a high school diploma or equivalent, strong listening, typing, and communication skills, and familiarity with call-processing or dispatch software.