Emergency Call Taker — Make Quick Impact (Beaver Crossing)

Regional 911 Intake Solutions; Beaver Crossing (NE); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker in Beaver Crossing to handle emergency and nonemergency lines, confirm locations, and document critical details for dispatch teams.

Responsibilities include using approved questions to assess urgency, entering data accurately, and coordinating with responders while maintaining caller privacy and safety protocols. Training and certifications are required as part of employment with the agency.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as required by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker in Beaver Crossing to handle emergency and nonemergency lines, confirm locations, and document critical details for dispatch teams.

Responsibilities include using approved questions to assess urgency, entering data accurately, and coordinating with responders while maintaining caller privacy and safety protocols. Training and certifications are required as part of employment with the agency.