911 Call Taker: Critical First-Response Operator

Regional 911 Intake Solutions; Philipsburg (Centre County); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Philipsburg, PA seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch. Training and strict procedures ensure accuracy, privacy, and quick escalation to responders.

Applicants should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful, though vacancies may accept newcomers to dispatch roles. Positions involve rotating shifts and on-site work.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Verbal communication

Typing speed

Following procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Philipsburg, PA seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch. Training and strict procedures ensure accuracy, privacy, and quick escalation to responders.

Applicants should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful, though vacancies may accept newcomers to dispatch roles. Positions involve rotating shifts and on-site work.