911 Call Taker — Launch Your Public Safety Career

Public Safety Dispatch Network; Adrian (PA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Adrian, PA is seeking 911 Call Takers to be first responders on emergency lines. You will gather essential details, verify locations, and document information for dispatch teams to coordinate rapid responses.

Successful candidates will adapt to rotating shifts, maintain calm under pressure, and follow scripted questions and procedures. Prior customer service or public safety exposure is helpful, with training provided.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High School Diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Adrian, PA is seeking 911 Call Takers to be first responders on emergency lines. You will gather essential details, verify locations, and document information for dispatch teams to coordinate rapid responses.

Successful candidates will adapt to rotating shifts, maintain calm under pressure, and follow scripted questions and procedures. Prior customer service or public safety exposure is helpful, with training provided.