Emergency 911 Call Taker - Public Safety Communications

Regional 911 Intake Solutions; Hughes Springs (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Hughes Springs, TX seeks dedicated 911 Call Takers to manage emergency and nonemergency calls. You will verify locations, collect caller data, and document details for dispatch teams. Training is provided for required procedures and certifications.

Strong listening, typing, and communication skills are essential. Prior public safety or customer service experience is beneficial, with shifts including nights and weekends possible.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or telephone support experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use structured questions to identify nature and urgency.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training and certifications.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High School Diploma or Equivalent

Tools

Dispatch Software

Job description

Regional 911 Intake Solutions in Hughes Springs, TX seeks dedicated 911 Call Takers to manage emergency and nonemergency calls. You will verify locations, collect caller data, and document details for dispatch teams. Training is provided for required procedures and certifications.

Strong listening, typing, and communication skills are essential. Prior public safety or customer service experience is beneficial, with shifts including nights and weekends possible.