Emergency 911 Call Taker — First-Responder Impact

National Public Safety Careers; Dumas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Dumas, TX is seeking qualified candidates for 911 Call Taker opportunities. The role involves handling emergency and non-emergency calls, verifying locations, and entering data into dispatch systems.

Successful applicants typically have a high school diploma and may come from customer service or public safety backgrounds. Training, certifications, and background checks are part of the hiring process, with varied schedules and pay per year.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers in Dumas, TX is seeking qualified candidates for 911 Call Taker opportunities. The role involves handling emergency and non-emergency calls, verifying locations, and entering data into dispatch systems.

Successful applicants typically have a high school diploma and may come from customer service or public safety backgrounds. Training, certifications, and background checks are part of the hiring process, with varied schedules and pay per year.