Emergency 911 Call Taker - 24/7 Shifts & Training

Public Safety Dispatch Network; Rogers (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Job summary

Public Safety Dispatch Network is seeking dedicated 911 Call Takers in Rogers, OH. The role involves handling emergency and non-emergency lines, verifying locations and callback information, and documenting details for dispatch coordination.

Training and certifications guide the allowed pre-arrival instructions. Successful candidates will engage with structured procedures, communicate clearly, and adapt to rotating shifts.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking dedicated 911 Call Takers in Rogers, OH. The role involves handling emergency and non-emergency lines, verifying locations and callback information, and documenting details for dispatch coordination.

Training and certifications guide the allowed pre-arrival instructions. Successful candidates will engage with structured procedures, communicate clearly, and adapt to rotating shifts.