911 Call Taker - Essential Emergency Support (24/7 Shifts)

National Public Safety Careers; Chesaning (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Chesaning, MI. The role involves answering emergency and nonemergency lines, confirming incident details, and documenting information for dispatch coordination.

Responsibilities include maintaining accurate data in call-processing software, following structured procedures, and supporting responders with pre-arrival instructions as trained. Position may require rotating shifts and background checks.

Qualifications

• High school diploma or recognized equivalent; dispatcher experience may be helpful.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Chesaning, MI. The role involves answering emergency and nonemergency lines, confirming incident details, and documenting information for dispatch coordination.

Responsibilities include maintaining accurate data in call-processing software, following structured procedures, and supporting responders with pre-arrival instructions as trained. Position may require rotating shifts and background checks.